These general terms and conditions of sale apply to all sales concluded on the La Sellerie Française website.

The customer declares to have read and accepted the general terms and conditions of sale prior to placing the order. The validation of the order thus implies acceptance of these general terms and conditions.

Article 1 - Principles

These general terms express the entirety of the parties' obligations. In this sense, the buyer is deemed to accept them without reservation.

These general terms and conditions of sale apply to the exclusion of all other terms, especially those applicable to in-store sales or through other distribution and marketing channels.

They are accessible on the La Sellerie Française website and, where applicable, will prevail over any other version or conflicting document.

The seller and the buyer agree that these general terms exclusively govern their relationship. The seller reserves the right to modify these terms occasionally. They will be applicable as soon as they are published online.

If a sales term is lacking, it will be governed by the customary practices in distance selling for companies based in France.

Article 2 - Content

The purpose of these general terms is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer from the La Sellerie Française website.

These terms only apply to purchases made on the La Sellerie Française website.

Article 3 - Pre-contractual Information

The buyer acknowledges having received, prior to placing the order and entering into the contract, a readable and understandable copy of these general terms and all the information listed in Article L. 221-5 of the Consumer Code.

The following information is provided to the buyer in a clear and understandable manner:

- the essential characteristics of the goods;

- the price of the goods and/or the method of calculating the price;

- if applicable, all additional transport, delivery, or postage charges, and any other fees;

- if the contract is not performed immediately, the date or time frame within which the seller agrees to deliver the goods, regardless of price;

- information relating to the seller's identity, including postal, telephone, and electronic contact details, its activities, legal guarantees, the functionalities of digital content, and, if applicable, its interoperability, as well as the existence and terms for implementing guarantees and other contractual conditions.

Article 4 - The Order

The buyer can place an order online from the catalog using the form provided, for any product, subject to stock availability.

The buyer will be informed of any unavailability of the product or goods ordered.

To validate the order, the buyer must accept these general terms. They must also choose the delivery address and method and finally confirm the payment method.

The sale will be considered final:

- after the seller sends confirmation of acceptance of the order via email;

- and after the seller receives full payment.

Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will occur within the framework of a potential exchange and the guarantees mentioned below.

In certain cases, including non-payment, incorrect address, or other issues with the buyer’s account, the seller reserves the right to block the buyer’s order until the issue is resolved.

For any questions regarding order tracking, the buyer should send an email to the seller at the following address: contact@laselleriefrancaise.com.

Article 5 - Electronic Signature

The online provision of the buyer’s credit card number and final validation of the order will constitute proof of the buyer’s agreement:

- payment of amounts due for the order;

- express acceptance of all operations performed.

If the credit card is fraudulently used, the buyer is invited to contact the seller as soon as the misuse is detected at the following email address: contact@laselleriefrancaise.com.

Article 6 - Order Confirmation

The seller provides the buyer with a copy of the contract via email.

Article 7 - Proof of Transaction

Computerized records kept in the seller’s computer systems under reasonable security conditions will be considered proof of communications, orders, and payments between the parties. Order forms and invoices are archived on reliable and durable media that can be produced as proof.

Article 8 - Product Information

The products governed by these general terms are those that appear on the seller’s website and are indicated as sold and dispatched by the seller. They are offered within the limits of available stock.

The products are described and presented as accurately as possible. However, if errors or omissions have occurred regarding this presentation, the seller's responsibility cannot be engaged.

The product photographs are not contractual.

Article 9 - Price

The seller reserves the right to modify its prices at any time but agrees to apply the rates in effect at the time of the order, subject to product availability.

Prices are listed in euros. They do not include delivery charges, which are billed in addition and indicated before the order is validated. Prices include VAT applicable on the order date, and any change in the applicable VAT rate will automatically be reflected in the price of products in the online store.

If one or more taxes or contributions, particularly environmental, are created or modified, either up or down, this change may be reflected in the sale price of the products.

Article 10 - Payment Methods

This is an order with an obligation to pay, meaning that placing the order requires payment from the buyer.

To pay for the order, the buyer has the option of using any of the payment methods made available by the seller and listed on the seller’s website. The buyer guarantees the seller that they have the necessary authorizations to use the selected payment method at the time of the order validation. The seller reserves the right to suspend any order processing or delivery in the event of payment refusal by credit card by authorized organizations or in the event of non-payment. The seller also reserves the right to refuse delivery or honor an order from a buyer who has not fully or partially paid for a previous order or with whom a payment dispute is ongoing.

The price is payable in full on the day of the order, according to the following methods:

• by credit card
• via PayPal

Article 11 - Product Warranty

Legal warranty of conformity and warranty against hidden defects

La Sellerie Française guarantees the conformity of the goods with the contract, allowing the buyer to make a request under the legal warranty of conformity provided for in Articles L. 217-4 and following of the Consumer Code or the warranty against hidden defects in Articles 1641 and following of the Civil Code. In the event of a claim under the legal warranty of conformity, it is recalled that:

- the buyer has two years from the delivery of the goods to act;

- the buyer can choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;

- the buyer does not have to provide proof of the non-conformity of the goods within 24 months for new goods, following the delivery of the goods.

In addition, it is recalled that:

- the legal warranty of conformity applies independently of the commercial warranty mentioned below;

- the buyer can decide to invoke the warranty against hidden defects in the sold item under Article 1641 of the Civil Code. In this case, the buyer can choose between canceling the sale or reducing the price in accordance with Article 1644 of the Civil Code.

Article 12 - Right of Withdrawal

Application of the right of withdrawal

In accordance with the provisions of the Consumer Code, the buyer has 14 days from the date of delivery of their order to return any item that does not suit them and request an exchange or refund without penalty, except for return shipping costs, which are the buyer’s responsibility.

Returns must be made in their original condition and complete (packaging, accessories, instructions...), allowing them to be resold in new condition, and accompanied by the purchase invoice.

Damaged, dirty, or incomplete products will not be accepted.

The right of withdrawal can be exercised online using the withdrawal form available on this website. In this case, a confirmation of receipt will be sent to the buyer immediately. Any other form of withdrawal declaration is accepted. It must be unambiguous and express the will to withdraw.

If the right of withdrawal is exercised within the period mentioned above, the price of the purchased product(s) and delivery costs will be refunded.

Return shipping costs are the buyer’s responsibility.

The exchange (subject to availability) or refund will be made within 14 days, at the latest, within 14 days of receipt by the seller of the products returned by the buyer in the conditions provided above.

Exceptions

Under Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:

- for the supply of goods whose price depends on fluctuations in the financial market beyond the seller's control and that may occur during the withdrawal period;

- for the supply of goods made to the consumer's specifications or clearly personalized;

- for the supply of goods that may deteriorate or expire quickly;

- for the supply of goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons;

- for the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;

- for the supply of alcoholic beverages whose delivery is delayed beyond thirty days and whose agreed value at the conclusion of the contract depends on fluctuations in the market beyond the seller's control;

- for maintenance or repair work to be carried out urgently at the consumer’s home and explicitly requested by them, within the limit of the spare parts and work strictly necessary to respond to the emergency;

- for the supply of audio or video recordings or computer software that have been unsealed by the consumer after delivery;

- for the supply of newspapers, periodicals, or magazines, except for subscription contracts to such publications;

- for the supply of digital content not provided on a tangible medium, where execution has begun after the consumer's prior express agreement and waiver of their right of withdrawal.

Article 13 - Force Majeure

All circumstances beyond the control of the parties, preventing the performance of their obligations under normal conditions, are considered as causes for exemption from the parties' obligations and lead to their suspension.

The party invoking the above-mentioned circumstances must immediately notify the other party of their occurrence and disappearance.

Considered as force majeure are any facts or circumstances that are irresistible, external to the parties, unpredictable, unavoidable, beyond the control of the parties, and which cannot be prevented by them, despite all reasonable efforts. Explicitly, force majeure or fortuitous events include, in addition to those usually retained by French jurisprudence: the blocking of transportation or supply means, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks, or difficulties specific to external telecommunications networks for clients.

The parties will come together to examine the impact of the event and agree on the conditions under which the contract will be continued. If the case of force majeure lasts for more than three months, these general terms may be terminated by the affected party.